Terms and Conditions

Terms and Conditions for KEA Health Group

Last updated: 1 Apr 2023

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the MyFastMedical website (the "Service") operated by KEA Health Group ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.

1. Eligibility

To use the Service, you must be at least 18 years old and have the legal capacity to enter into a binding agreement. By accessing or using the Service, you represent and warrant that you meet these requirements.

2. Account Registration

When you register an account with us, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and/or account. You agree to accept responsibility for all activities that occur under your account and/or password.

3. Medical Services

The Service provides a platform for users to consult with healthcare professionals and obtain prescriptions for certain medications. The healthcare professionals are independent contractors and not employees or agents of KEA Health Group. We do not provide medical advice, diagnosis, or treatment. Any interaction between you and a healthcare professional through the Service is solely between you and the healthcare professional, and we are not responsible or liable for the advice, diagnosis, treatment, or information provided by the healthcare professional.

4. Prescriptions

Prescriptions obtained through the Service are issued at the sole discretion of the healthcare professional based on their professional judgment and in accordance with applicable laws and regulations. We do not guarantee that a prescription will be issued for any specific medication or that the prescribed medication will be available at your preferred pharmacy.

5. Pricing and Payments

All fees for the Service are as stated on our website and are subject to change at our discretion. You agree to pay all fees for the Service using the payment method specified on our website. By providing your payment information, you authorise us and our third-party payment processors to charge the applicable fees for the Service.

6. Refunds and Cancellations

Refunds and cancellations of services are subject to our Refund and Cancellation Policy, available on our website. We reserve the right to modify the Refund and Cancellation Policy at any time.

7. Intellectual Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, images, and software, are the exclusive property of KEA Health Group or its licensors and are protected by copyright, trademark, and other intellectual property laws. Unauthorized use of our intellectual property is strictly prohibited.

8. Limitation of Liability

To the maximum extent permitted by law, KEA Health Group, its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your access to, use of, or inability to use the Service, or any information or advice provided by healthcare professionals through the Service.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

10. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Your continued use of the Service after any changes to these Terms become effective constitutes your acceptance of the revised.

11. Contact Us

You can always contact us at info@myfastmedical.com